Frequently Asked Questions

Answers That Empower.
Clarity That Builds Trust.

Have questions? You’re not alone. Our FAQ page covers the most common topics about membership, services, access, pricing, and more—so you can feel confident and informed before you get started.

  • A healthcare model where patients pay their primary doctor a recurring fee (quarterly, semi-annually, annually) instead of using insurance to receive most of their primary care services.

  • No, we do not require or accept insurance and will not directly bill any insurance company.  We work directly for our patients, not an insurance company. This is what allows us the freedom to be unique and more personal.  Insurance is still recommended and can be used for the services outside of the scope of our primary care practice.  

  • No, we do not require or accept insurance and will not directly bill any insurance company.  We work directly for our patients, not an insurance company. This is what allows us the freedom to be unique and more personal.  Insurance is still recommended and can be used for the services outside of the scope of our primary care practice.

  • Not taking insurance allows us to concentrate on you, the patient.  In direct primary care, patients and physicians are not subject to the inefficient demands of insurance companies.   Removing insurance allows us to be much more flexible and convenient.  In insurance based primary care, physicians can only be paid for "visits" and mostly in person visits.  Insurance does not pay for care done through portals, phone, email or text.   By being paid directly by patients, your doctor is free to take care for you without restrictions and without forcing appointments.   Finally, directly paying for primary care enables your doctor to limit the number of patients in the practice from thousands to hundreds, increasing access to your doctor.

  • Although we do encourage everyone to have some coverage for catastrophic events as long as you pay the membership fee you can join our practice.  We are not an insurance program/company.

  • Absolutely.  When we order testing, you can choose to go through your insurance or pay out of pocket.  We will have negotiated cash prices for many of the tests we order.  Sometimes people find the cash prices are more affordable than using their insurance.  Either way, it is up to you. 

  • Yes, we will limit the practice to around 500 patients per doctor so that we are able to provide a comprehensive personalized patient experience.  If we have more people sign up we will start a waiting list and as openings become available, we will contact you regarding membership. 

  • When you and your doctor agree that input from a specialist is required, there are a few ways that can occur.  Your doctor will have a network of specialists, both locally and nationally, who can give input in your care plan and the best next steps required in diagnosis or treatment.  We do not charge for these physician-to-physician consults, it is included in your membership.  If a referral to see a specialist is needed, the patient will be referred to a local or regional specialist in the usual manner and any requirements / copays dictated by insurance will apply

  • Both models are all about time and increasing time with patients.  The only way to get time back is to stop caring for thousands of people and start caring for a few hundred.

    Concierge

    • Charge a yearly "retainer" fee to make up for the lost revenue of a small panel

    • Continue to charge insurance / co pays / con-insurance as usual

    • Still get paid a fee-for-service amount from insurance companies for visits

    DPC

    • Cut out the middleman of insurance 

    • Patients pay a recurring membership fee that covers all primary care services delivered by their primary care physician

    • No insurance payments are made to PCP and therefore no requirements about how and where care is delivered